Shipping policy
1. Order Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders are not shipped or delivered on weekends or public holidays.
If we experience a high volume of orders, processing may take an additional day or two. We will notify you by email or phone if there is a significant delay.
2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
| Destination | Estimated Delivery Time |
|---|---|
| Within Pakistan (Major Cities) | 2–4 business days |
| Within Pakistan (Other Areas) | 4–7 business days |
| International | 7–15 business days |
Delivery delays can occasionally occur due to courier service disruptions, weather conditions, or customs processing (for international orders).
3. Shipment Confirmation & Order Tracking
You will receive a shipment confirmation via email or SMS once your order has shipped, containing your tracking number and courier details. The tracking number will be active within 24 hours.
4. Shipping Partners
We work with trusted courier services including [Insert Courier Names, e.g., TCS, Leopards Courier, M&P] to ensure safe and timely delivery.
5. Cash on Delivery (COD)
We offer Cash on Delivery for orders within Pakistan. COD orders may require phone confirmation before dispatch.
6. Customs, Duties & Taxes (International Orders)
Pakistan Store is not responsible for any customs duties, import taxes, or fees applied by the destination country. These charges are the responsibility of the customer and are collected by the courier or relevant customs authority at the time of delivery.
7. Order Address Changes
If you need to change your shipping address, please contact us within 12 hours of placing your order. Once an order has been shipped, we are unable to modify the delivery address.
8. Damaged or Lost Shipments
Pakistan Store is not liable for products damaged or lost during shipping. If you received your order damaged, please contact us immediately at support.pakistanstore@gmail.com with photos of the damaged product and packaging, and we will file a claim with the shipping carrier on your behalf.
9. Undeliverable Orders
If a package is returned to us as undeliverable, we will contact you to arrange reshipment. Additional shipping charges may apply.
10. Contact Us
If you have any questions about this Shipping Policy, please contact us:
Pakistan Store Email: [support.pakistanstore@gmail.com] Phone: [+92 320 3031010
+92 302 7074646]