Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support.pakistanstore@gmail.com
mailto:support.pakistanstore@gmail.com or via WhatsApp at:

+92 326 3031010
+92 302 7074646

Please note that return instructions and the return address will be provided after contacting us via WhatsApp.

If your return is accepted, we’ll provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at support.pakistanstore@gmail.com
mailto:support.pakistanstore@gmail.com or via WhatsApp at:

+92 320 3031010
+92 302 7074646

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, your refund will be processed within 10 business days.

Please remember it can take some time for financial institutions or payment services to complete the refund process.

If more than 15 business days have passed since we’ve approved your return, please contact us at support.pakistanstore@gmail.com
mailto:support.pakistanstore@gmail.com or via WhatsApp at:

+92 326 3031010
+92 302 7074646